Refund policy823 does not offer refunds on products if you change your mind. We only offer a refund where a manufacturing fault is present. Customers are responsible for inspecting the goods for fault and notifying 823 within 5 days of receiving the goods should there be a fault. Items to be returned must be in perfect, original condition. 823 must receive the returned item within 10 days of Return Authorisation. Do not send any returns to 823 prior to speaking to a Customer Service staff by phone or email. You must be issued a Return Authorisation Number prior to sending any goods. Packages sent without first contacting us will not be accepted. For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping to both 823, and back to your postage address. We strongly recommend using Registered Post as 823 will not be responsible for any items.
To return an order, contact: firstname.lastname@example.org
Terms of service
Product Availability823 will endeavour to ensure that the web site does not have any problems and that goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event that your ordered items are out of stock we will notify you as soon as we can.
WarrantyWarranty will be dealt with on a case by case basis. As a general rule, all products are covered with a 30-day warranty for any manufacturing faults, which covers any component or structure of the item being faulty, or not as described. Pictures will be required prior to any Return Authorisation can be issued. 823 will not be responsible for any faults or damage caused by misuse or failure to follow care instructions.
CancellationsIf you wish to cancel an order, please contact us immediately at email@example.com. Orders can only be canceled if 823 is contact prior to shipping. Thereafter, customers must follow the Returns policy.
Fraud ProtectionOnce an order has been placed, we reserve the right to request from the customer an email of a scan or photo of a government-issued photo ID or a utility bill (Phone, Electricity, Gas etc) and the front and back of your credit card in order to confirm the payment method and shipping address to be legitimate to the person placing the order. If we deem the documents supplied to be sufficient, your order will be processed.
Product ImagesPlease note that colours on our website will vary slightly depending on how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we can't guarantee a perfect match every time due to almost limitless variations in home monitor setups.
Shipping Information$10 AUD flat rate shipping for orders within Australia $20 AUD flat rate shipping for International orders We ship worldwide (excluding Brazil) All items ship from Australia and are charged in Australian Dollars (AUD) Orders are processed Monday to Friday (excluding public holidays) AWST. We do our best to ship orders on the day they are placed, however this cannot always be guaranteed.
Failed Delivery823 takes no responsibility for delivery issues that arise as a result of customer error. These include incorrect postage addresses, multiple failed delivery attempts by the postage service or a failure to collect a package held by customs or the local post office in the allocated time. In these cases, a second delivery cost will be issued to the customer once the item has been returned to sender.
International Customs DutiesCustomers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from 823, the customer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Be aware that delays with delivery may arise if customs clearance procedures are required.
S: Width = 45.7cm / Length = 68.5cm
M: Width = 50.8cm / Length = 73.6cm
L: Width = 55.8cm / Length = 78.7cm
XL: Width = 60.9cm / Length = 81.2cm
XXL: Width = 66.0cm / Length = 83.8cm
Hooded PulloverS: Width = 53.3cm / Length = 72.4cm / Sleeve = 87.6cm
M: Width = 58.4cm / Length = 74.9cm / Sleeve = 90.2cm
L: Width = 62.2cm / Length = 77.5cm / Sleeve = 92.7cm
XL: Width = 67.3cm / Length = 80.0cm / Sleeve = 95.3cm
Crew SweaterS: Width = 52.1cm / Length = 67.3cm / Sleeve = 88.9cm
M: Width = 55.9cm / Length = 71.1cm / Sleeve = 91.4cm
L: Width = 59.7cm / Length = 74.9cm / Sleeve = 93.9cm
XL: Width = 63.5cm / Length = 78.7cm / Sleeve = 96.5cm
monkey time x 823 sherpaS: Width = 58cm / Length = 68cm / Sleeve = 54cm
M: Width = 60cm / Length = 70cm / Sleeve = 55.5cm
L: Width = 62cm / Length = 72cm / Sleeve = 57cm
XL: Width = 64cm / Length = 74cm / Sleeve = 57.5cm
823 x monkey time Bucket Hat
monkey time x 823 Bucket HatOne Size Fits Most
Care InstructionsHand Wash Cold With Like Colors
Line Dry To Prevent Shrinkage
Do Not Iron Decoration