823 does not offer refunds on products if you change your mind. We only offer a refund where a manufacturing fault is present. Customers are responsible for inspecting the goods for fault and notifying 823 within 5 days of receiving the goods should there be a fault. Items to be returned must be in perfect, original condition. 823 must receive the returned item within 10 days of Return Authorisation. Do not send any returns to 823 prior to speaking to a Customer Service staff by phone or email. You must be issued a Return Authorisation Number prior to sending any goods. Packages sent without first contacting us will not be accepted. For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping to both 823, and back to your postage address. We strongly recommend using Registered Post as 823 will not be responsible for any items.

All sales on sale items are final we don't accept returns or exchange on sale items.

To return an order, contact: shop@always823.com and mention your order #

All the information you provide to www.always823.com is strictly private and confidential. According to the data protection act we will treat all such information including name, address and email in the strictest of confidence.
Customer information will not be disclosed to or shared with any persons outside of www.always823.com.

 

Terms & Conditions of Use

By using www.always823.com, you agree to our Terms of Use. These Terms may change or updated at any time so please check back regularly. If you do not agree with these terms and conditions then you are not authourised to use this website.
823 is not liable for any losses or damages caused by this website or any website linked to or from this website.

 

We do not represent or warrant that the information on our website is accurate and we reserve the right to correct any errors or omissions, and to change or update any information without prior notice.

We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received. Once your refund is actioned by us please allow 3-5 working days for the funds to be available again in your account.

Whilst all care is taken when inputting data, pricing and product availability on the website, in the event a product is listed at an incorrect price or with incorrect information due to typing or data error, 823 shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. And await your response to proceed, change or cancel your order.

 

Product Availability

823 will endeavour to ensure that the web site does not have any problems and that goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event that your ordered items are out of stock we will notify you as soon as we can.

 

 

Warranty

Warranty will be dealt with on a case by case basis. As a general rule, all products are covered with a 30-day warranty for any manufacturing faults, which covers any component or structure of the item being faulty, or not as described. Pictures will be required prior to any Return Authorisation can be issued.

 

823 will not be responsible for any faults or damage caused by misuse or failure to follow care instructions.

 

Cancellations

If you wish to cancel an order, please contact us immediately at shop@always823.com. Orders can only be canceled if 823 is contact prior to shipping. Thereafter, customers must follow the Returns policy.

 

 

Fraud Protection

Once an order has been placed, we reserve the right to request from the customer an email of a scan or photo of a government-issued photo ID or a utility bill (Phone, Electricity, Gas etc) and the front and back of your credit card in order to confirm the payment method and shipping address to be legitimate to the person placing the order. If we deem the documents supplied to be sufficient, your order will be processed.

 

 

Product Images

Please note that colours on our website will vary slightly depending on how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we can't guarantee a perfect match every time due to almost limitless variations in home monitor setups.

 

 

Shipping Information

We ship worldwide (excluding Brazil, Colombia, & the Philippines)

 

Australia: $10 AUD flat rate shipping
Worldwide: $20 AUD flat rate shipping

Shipping is currently available to the United Kingdom. VAT (as well as other import and customs charges) will apply on collection. 

Orders are shipped via Australia Post's eParcel delivery service which includes international tracking.

All items ship from Australia and are charged in Australian Dollars (AUD)
Orders are processed Mondays (excluding public holidays).

 

PRE ORDER ITEMS:

Pre-Order period for 'Hopes & Dreams Zine Vol.1' ends on the 6th of April 2023 11:59PM AWST.. These items will not be available for purchase after the pre-order period.⁣⁣

Please allow 4-5 weeks for production and shipping.⁣

A tracking number will be emailed to you once your order has been shipped.⁣⁣

Due to COVID delays can occur due to customs & shipping in some countries.

Reach out if you have any questions: shop@always823.com

 

Failed Delivery

823 takes no responsibility for delivery issues that arise as a result of customer error. These include incorrect postage addresses, multiple failed delivery attempts by the postage service or a failure to collect a package held by customs or the local post office in the allocated time. In these cases, a second delivery cost will be issued to the customer once the item has been returned to sender.

 

 

International Customs Duties

Customers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from 823, the customer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

 

Be aware that delays with delivery may arise if customs clearance procedures are required.

S/S Tee

S: Width = 47cm / Length = 70cm
M: Width = 52cm / Length = 74cm
L: Width = 56.5cm / Length = 77.5cm
XL: Width = 61cm / Length = 81cm
XXL: Width = 64cm / Length = 84cm

L/S Tee

S: Width = 48.5cm / Length = 72cm
M: Width = 52.5cm / Length = 75cm
L: Width = 56.5cm / Length = 78cm
XL: Width = 60.5cm / Length = 81cm
XXL: Width = 64.5cm / Length = 84cm

Hooded Pullover

S: Width = 52cm / Length = 71cm
M: Width = 55cm / Length = 74cm
L: Width = 58cm / Length = 77cm
XL: Width = 61cm / Length = 79.5cm
XXL: Width = 64cm / Length = 82cm

Crew Sweater

S: Width = 52cm / Length = 72cm
M: Width = 55cm / Length = 74.5cm
L: Width = 58cm / Length = 77cm
XL: Width = 61cm / Length = 79.5cm
XXL: Width = 64cm / Length = 82cm

Sweatpants

S: Half Waist = 33cm / Full Length = 104cm
M: Half Waist = 33.5cm / Full Length = 105cm
L: Half Waist = 38cm / Full Length = 106cm
XL: Half Waist = 40.5cm / Full Length = 107cm
XXL: Half Waist = 43cm / Full Length = 108cm

Totes

One Size: 42cm x 42cm

Care Instructions

Hand Wash Cold With Like Colors
Line Dry To Prevent Shrinkage
Do Not Iron Decoration