823 does not offer refunds on products if you change your mind. We only offer a refund where a manufacturing fault is present. Customers are responsible for inspecting the goods for fault and notifying 823 within 5 days of receiving the goods should there be a fault. Items to be returned must be in perfect, original condition. 823 must receive the returned item within 10 days of Return Authorisation. Do not send any returns to 823 prior to speaking to a Customer Service staff by phone or email. You must be issued a Return Authorisation Number prior to sending any goods. Packages sent without first contacting us will not be accepted. For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping to both 823, and back to your postage address. We strongly recommend using Registered Post as 823 will not be responsible for any items.
All sales on sale items are final we don't accept returns or exchange on sale items.
To return an order, contact: firstname.lastname@example.org and mention your order #
All the information you provide to www.always823.com is strictly private and confidential. According to the data protection act we will treat all such information including name, address and email in the strictest of confidence.
Customer information will not be disclosed to or shared with any persons outside of www.always823.com.
Terms of service
Terms & Conditions of Use
823 is not liable for any losses or damages caused by this website or any website linked to or from this website.
We do not represent or warrant that the information on our website is accurate and we reserve the right to correct any errors or omissions, and to change or update any information without prior notice.
We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received. Once your refund is actioned by us please allow 3-5 working days for the funds to be available again in your account.
Whilst all care is taken when inputting data, pricing and product availability on the website, in the event a product is listed at an incorrect price or with incorrect information due to typing or data error, 823 shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. And await your response to proceed, change or cancel your order.
823 will endeavour to ensure that the web site does not have any problems and that goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event that your ordered items are out of stock we will notify you as soon as we can.
Warranty will be dealt with on a case by case basis. As a general rule, all products are covered with a 30-day warranty for any manufacturing faults, which covers any component or structure of the item being faulty, or not as described. Pictures will be required prior to any Return Authorisation can be issued.
823 will not be responsible for any faults or damage caused by misuse or failure to follow care instructions.
If you wish to cancel an order, please contact us immediately at email@example.com. Orders can only be canceled if 823 is contact prior to shipping. Thereafter, customers must follow the Returns policy.
Once an order has been placed, we reserve the right to request from the customer an email of a scan or photo of a government-issued photo ID or a utility bill (Phone, Electricity, Gas etc) and the front and back of your credit card in order to confirm the payment method and shipping address to be legitimate to the person placing the order. If we deem the documents supplied to be sufficient, your order will be processed.
Please note that colours on our website will vary slightly depending on how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we can't guarantee a perfect match every time due to almost limitless variations in home monitor setups.
We ship worldwide (excluding Brazil & Colombia)
Australia: Free standard shipping or $15 AUD flat rate express
Worldwide: $20 AUD flat rate shipping
Mystery Care Package: Due to the size of the care packages, shipping is calculated upon checkout per order AUSTRALIA & WORLDWIDE
Orders are shipped via Australia Post's eParcel delivery service which includes international tracking.
All items ship from Australia and are charged in Australian Dollars (AUD)
Orders are processed Mondays and Thursdays (excluding public holidays).
Reach out if you have any questions: firstname.lastname@example.org
823 takes no responsibility for delivery issues that arise as a result of customer error. These include incorrect postage addresses, multiple failed delivery attempts by the postage service or a failure to collect a package held by customs or the local post office in the allocated time. In these cases, a second delivery cost will be issued to the customer once the item has been returned to sender.
International Customs Duties
Customers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from 823, the customer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Be aware that delays with delivery may arise if customs clearance procedures are required.
S: Width = 45.7cm / Length = 68.5cm
M: Width = 50.8cm / Length = 73.6cm
L: Width = 55.8cm / Length = 78.7cm
XL: Width = 60.9cm / Length = 81.2cm
XXL: Width = 66.0cm / Length = 83.8cm
Hooded PulloverS: Width = 53.3cm / Length = 72.4cm / Sleeve = 87.6cm
M: Width = 58.4cm / Length = 74.9cm / Sleeve = 90.2cm
L: Width = 62.2cm / Length = 77.5cm / Sleeve = 92.7cm
XL: Width = 67.3cm / Length = 80.0cm / Sleeve = 95.3cm
Crew SweaterS: Width = 52.1cm / Length = 67.3cm / Sleeve = 88.9cm
M: Width = 55.9cm / Length = 71.1cm / Sleeve = 91.4cm
L: Width = 59.7cm / Length = 74.9cm / Sleeve = 93.9cm
XL: Width = 63.5cm / Length = 78.7cm / Sleeve = 96.5cm
monkey time x 823 SherpaS: Width = 58cm / Length = 68cm / Sleeve = 54cm
M: Width = 60cm / Length = 70cm / Sleeve = 55.5cm
L: Width = 62cm / Length = 72cm / Sleeve = 57cm
XL: Width = 64cm / Length = 74cm / Sleeve = 57.5cm
monkey time x 823 Bucket HatOne Size Fits Most
Care InstructionsHand Wash Cold With Like Colors
Line Dry To Prevent Shrinkage
Do Not Iron Decoration